Port of Leith Housing Association

Bronze Leading Organisation for Excellence in the Not for profit sector
EFQM Recognised Four Stars

In March 2016 the Association went through the rigourous assessment process associated with EFQM and were successful in obtaining a Four Star Accreditation. This met that we were the first Association in Scotland to get four stars or above in its first submission to for the accreditation.

Investors in People Gold Accreditation

In September 2014 the Association obtained a Gold Accreditation from Investors in People, the highest accreditation possible at the time. The Association had gone through a business improvement program prior to this award and had moved from Bronze to Gold in a matter of three years

Diversifying services

The Association recognised that it could meet the needs of the community by delivering more than just social housing. When recognizing this the Association created two subsiduries who provide services to the community. Persevere Developments and Quay Community Improvements. These subsudieres deliver midmarket rental properties and a stair...

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Maintaining rental income collection

Despite the welfare reform and cuts made central government the Association have in fact improved its rental income collection from its tenants. The Association made available to its customers money, benefit and debt advice to ensure they were well equipped to dealing with the change.

Training Opportunities in Lothian

Port of Leith Housing Association run a employability program aiming to get young people into employment or education. Through this program the Association has supported over 500 young people, provided training and on the job training opportunities to develop and move them onto positive destinations.

Maintain Customer Satisfaction

The Association has maintained excellent satisfaction levels from its customers over the last five years despite the pressures put on social landlords budgets. The Association are proud to provide a service which our customers see as excellent and intend to continue and even improve on in the coming years.

Keith Anderson, Chief Executive, Port of Leith Housing Association said: “We’re thrilled to have received a four star EFQM accreditation and we’re committed to continuing to improve and sustain excellent performance levels that meet or exceed our customers’ expectations and ensure that we’re creating great places for people to call home. “We’re also working hard to make Leith a great place for people to live, visit and do business. Last year we launched a new social enterprise, Quay Community Improvements, to support the ongoing regeneration of the community in Leith and North Edinburgh. Its profits will go directly into the communities we work with to support further social, economic and environmental improvements.”
What defines us.
> To make the PoLHA organisation and service delivery great
> To make the physical infrastructure and environment of Leith great
> To contribute towards improving economic opportunity and the social fabric to make Leith great
Port of Leith Housing Association Mission is ‘To make Leith the best place to be’. The Association aims to meet this through its business plan and recognising that social housing providers have a wider responsibility to the community.
Port of Leith Housing Association’s staff charter lays out the values of the organisation which are: respect each other, support, listen, challenge when necessary and deliver what we promise. We believe these core values capture what the Association is aiming to achieve as a landlord.
Our core business

Port of Leith Housing Assocation’s core business is to develop, manage and maintain high quality, affordable housing for the people of Leith and North Edinburgh. The Associations owns and manages over 2600 housing units and provides a variety of other services to its customers, including debt management, employability services and support to...

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Our products and services

Port of Leith Housing Association provides housing in different tenures to the population of Leith and North Edinburgh. The Association’s housing products include social housing, mid market rental properties, shared ownership properties and commercial lets. Port of Leith Housing Association also has a social enterprise subsidiary company...

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Our people

We employ 80 members of staff in a variety of different roles including housing management, asset management, repairs and back office functions such as IT. Every member of staff is dedicated to meeting the Association’s goals set out in its business plan and delivering excellent services to customers.

Company Data
SectorNot for profit
Size of the organisation< 250 employees
LocationEDINBURGH, United Kingdom
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