Tech Mahindra - GSK PASS Regional Service Centre India

RSCI has demonstrated excellent performance in terms of maintaining high quality standards & consistently achieving customer metrics / Service Level Agreements. We have always met / exceeded targets set for us. In our 13 years of partnership with GSK, our internal right first time has consistently improved from 50% to 90+%. Our external...

RSCI has demonstrated excellent performance in terms of maintaining high quality standards & consistently achieving customer metrics / Service Level Agreements. We have always met / exceeded targets set for us. In our 13 years of partnership with GSK, our internal right first time has consistently improved from 50% to 90+%. Our external quality has always been more than 99%. We have created a culture of excellence by delivering flawless artworks in accordance with global standards.

We play a major role in the overall GSK supply chain by focusing on the quality of the artworks that we produce. We are cognizant of the fact that any error in the artwork which we have produced may have a potential impact on the overall supply chain. In order to improve customer service, we work on continuous improvement projects especially...

We play a major role in the overall GSK supply chain by focusing on the quality of the artworks that we produce. We are cognizant of the fact that any error in the artwork which we have produced may have a potential impact on the overall supply chain. In order to improve customer service, we work on continuous improvement projects especially centered on the reduction of external errors. We carry out periodic trend analysis of deviations and carry out Root Cause Analysis for all issues with robust Corrective & Preventive action plans. This has resulted in 50% reduction in deviations.

RSCI follows a strong & elaborative recruitment process. We work with the mission of selecting the right candidate, with the right skill sets & the right attitude at the right time for the right role. Due to the virtue of the fact that we work for a Health Care business which deals with the patients, the nature of the job we perform is...

RSCI follows a strong & elaborative recruitment process. We work with the mission of selecting the right candidate, with the right skill sets & the right attitude at the right time for the right role. Due to the virtue of the fact that we work for a Health Care business which deals with the patients, the nature of the job we perform is very sensitive. Any small error in the artwork we deliver may have a serious impact on the patient’s health. Therefore, we have a clear, streamlined approach of recruiting the right people for all the different roles. The Psychometric Test typically includes a combination of aptitude & personality job related questions which provides the behavioral pattern of an individual with the help of which we can evaluate the capability as well as the fitment of the individual for a particular role.

RSCI employees are young, mobile & possess niche skills. Therefore, the organization needs to take special efforts to ensure that they remain highly motivated. We create Career Progression Plans to proactively charter the learning & growth of each individual. These plans are made with each individual’s career aspirations in mind. We are...

RSCI employees are young, mobile & possess niche skills. Therefore, the organization needs to take special efforts to ensure that they remain highly motivated. We create Career Progression Plans to proactively charter the learning & growth of each individual. These plans are made with each individual’s career aspirations in mind. We are highly focused towards people development. We have a comprehensive learning & development plan tailor made for each individual based on their training needs analysis. We also have a Competency Development Framework to improve their technical skill-sets. An automated tool has been developed to capture and monitor the learning progress.

Right from its inception, RSCI has adopted the Operational Excellence Foundation Maturity Model to inculcate the concepts of continuous improvement through training & several initiatives. These are: 5S, RCA, LEAN, Standard Work, Continuous Improvement, Tiered Accountability, GEMBA walks & Six Sigma. All individuals who complete 3 months...

Right from its inception, RSCI has adopted the Operational Excellence Foundation Maturity Model to inculcate the concepts of continuous improvement through training & several initiatives. These are: 5S, RCA, LEAN, Standard Work, Continuous Improvement, Tiered Accountability, GEMBA walks & Six Sigma. All individuals who complete 3 months in the system are put through a 2 days interactive workshop to understand these concepts thoroughly because they are rigorously followed on the floor.

In RSCI, we produce high quality packaging artwork using “briefs” supplied by the Regulatory Group / Markets. We have initiated a project to track the trend of the critical brief errors which we have identified as a proactive measure to avoid potential product recalls & any impact on the supply chain. These errors (also termed as “Near...

In RSCI, we produce high quality packaging artwork using “briefs” supplied by the Regulatory Group / Markets. We have initiated a project to track the trend of the critical brief errors which we have identified as a proactive measure to avoid potential product recalls & any impact on the supply chain. These errors (also termed as “Near Misses”) are divided into 3 different categories (Potential Recall, Significant Error & Branding Error) depending upon the severity of the potential impact.