CRAI Universidad de Barcelona

Bronze Leading Organisation for Excellence in the Education sector
EFQM model

To progress along the path to excellence the CRAI has implemented the EFQM model, which has greatly contributed to improving the service we offer our users.

What defines us.
The CRAI should be the primary source of information and resources for the entire UB community, in all aspects of teaching, learning and research. Takes a role in innovation, knowledge transfer and talent creation, and is among the leading university library systems in Spain and abroad.
The Learning and Research Resources Centre (CRAI) supports teaching, learning, research and training across all areas of the UB’s activity. It disseminates and facilitates access to information resources, provides a range of quality services, and collaborates in knowledge creation processes in a number of ways, contributing to the academic and scientific goals of each member of the University of Barcelona community.
The CRAI’s is defined by the following core values:
- A focus on quality
- A commitment to obtaining results
- A commitment to active institutional and social involvement
- A focus on innovation and continuous improvement
- A commitment to user satisfaction
- A commitment to the pursuit and promotion of excellence and rigour
- A participative, communicative and cooperative mentality
Our core business

The UB's Learning and Research Resources Centre (CRAI) was created at the start of 2004 to adapt the university libraries to the European Higher Education Area (EHEA) and the European Research Area (ERA), in which a new framework of university teaching is taking shape, based on learning, research, development and innovation.

Our products and services

The CRAI offers its users some 1,700,000 paper information resources and almost 120,000 digital information resources.

The CRAI offers a wide range of general services to the entire university community (bibliographic information on specific topics, document and equipment loans, user training sessions, etc.) as well as specific...

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Our people

The CRAI is staffed by 241 employees and 93 interns distributed among 16 libraries and 7 technical units. Libraries are based in the corresponding faculties, so our staff have direct contact with users, ensuring intimate knowledge of their expectations and needs.

Company Data
Size of the organisation< 250 employees
LocationBarcelona, Spain
More about the Education sector

features both public and private lower and higher education institutions

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