Ayuntamiento de Alcobendas

Alcobendas City Council is the first local government body in Europe to be handed the EFQM Excellence Award. It illustrates our tireless commitment to quality and continuous improvement and confirms the excellence of the management model employed by Alcobendas City Council.
We have been working tirelessly towards the EFQM excellence model...

Alcobendas City Council is the first local government body in Europe to be handed the EFQM Excellence Award. It illustrates our tireless commitment to quality and continuous improvement and confirms the excellence of the management model employed by Alcobendas City Council.
We have been working tirelessly towards the EFQM excellence model for many years now. Alcobendas City Council secured the European Seal of Excellence 400+ before reaching 500+ in 2005, having successfully renewed it since then. This shows that the city has a strong tradition in excellence, having spent more than ten years seeking the highest possible standards of quality.

Objective: Have tools to define, deploy and track the municipal strategy, ensuring effective participation of stakeholders in the various stages of the process, allowing assessment of the implementation, and taking corrective actions in view of the measures deviations vs the initial planning.
Mechanisms, activities: Analysis of the...

Objective: Have tools to define, deploy and track the municipal strategy, ensuring effective participation of stakeholders in the various stages of the process, allowing assessment of the implementation, and taking corrective actions in view of the measures deviations vs the initial planning.
Mechanisms, activities: Analysis of the situation. Scenario development. Participation activities in the development. Alignment long, medium and short term planning with the Mission, Vision and Values.
Products: Alcobendas Youth Plan 2020 (PDA 115), Design Alcobendas 2020 Strategic Plan (PDA 163), Sustainable Urban Mobility Plan, Bicycle, Road Safety, Air Quality (PDA. 281), Programmatic Management by Objectives GPO, Budget per Programme PPP.
Responsible: Planificación y Evaluación, Organización, Área Económica, Juventud, Vías Públicas, Policía, Medio Ambiente.

Objective: Make Alcobendas a city with a low level of debt while maintaining a balanced budget. Alcobendas is one of the few municipalities that has not had to request authorization to borrow.
Mechanisms: Cost reduction. Not increase the tax burden. Austerity and accountability. Analysis of economic scenarios.
Products: Not...

Objective: Make Alcobendas a city with a low level of debt while maintaining a balanced budget. Alcobendas is one of the few municipalities that has not had to request authorization to borrow.
Mechanisms: Cost reduction. Not increase the tax burden. Austerity and accountability. Analysis of economic scenarios.
Products: Not increase the tax burden (PDA 52); Promote new sources of income (PDA 53); Reinforced financial and budgetary stability in the municipal budget (PDA 54); Reduction policy and efficient management of the debt inherited from the previous government (PDA 55); Modernization and adoption of new technologies and e-management of all Treasury information (PDA 57); SITRA Project as integrated tax system (PDA 227); Central purchasing, Aplaza6 (Bank of knowledge).
Responsible: Rentas y Exacciones, Economía, Hacienda, Compras, Contratación y Patrimonio, Tesorería.

Transparency is the guiding principle of political and administrative activity of our council, to facilitate citizens effectively exercise their right to know, and allow them to carry out democratic control over public activities and the achievement of the planned objectives.
Objectives: 1) Restoring confidence of citizens towards the...

Transparency is the guiding principle of political and administrative activity of our council, to facilitate citizens effectively exercise their right to know, and allow them to carry out democratic control over public activities and the achievement of the planned objectives.
Objectives: 1) Restoring confidence of citizens towards the political representatives and the administration, strengthening their conduct political activity, consolidating behavioural patterns that contribute to generating good governance through accountability and commitment in publishing updated information, understandable and in a reusable format. 2) Apply transparency as a transverse propeller of municipal management model.
Mechanisms/Products:
- Transparency Protocol: publication on municipal website www.alcobendas.org information of the 201 commitments that incorporate the subjects stipulated in the Law 19/2013 ofTtransparency, Public access to information and Good governance, ITA indicators, of Mapainfoparticp@ and those defined by the City Council. With them, we facilitate citizens and civil society a greater knowledge of the institution and municipal management.
- Open Data: Data sets in standard open format (UNE 178301), structured, updated and depersonalized for reuse. Data sets are federated in the Spain Portal Open Data and EU Open Data Portal.
Reuse generates a value to society (promotes transparency and cooperation between the public and private sectors) and the economy (impact on growth and employment creation). From 2015/01/01 to 2015/10/31, there were 6,350 visits to this space (+ 156% over the same 2014 period).
Responsible: Innovación.

Objective: Alcobendas City Council, to manage the interests of the City and within the scope of its powers, promote all kinds of activities and provide public services to meet the needs and aspirations of the neighbours. Exercises the powers under the terms of Law 7/1985 on Local Regime Law 27/2013 of December 27: Rationalization and...

Objective: Alcobendas City Council, to manage the interests of the City and within the scope of its powers, promote all kinds of activities and provide public services to meet the needs and aspirations of the neighbours. Exercises the powers under the terms of Law 7/1985 on Local Regime Law 27/2013 of December 27: Rationalization and Sustainability of Local Government, and the legislation of the Autonomous Community. Fig. A.52 indicates the main services delivered, which exceed the minimum level of competence required by law, performing additional or complementary activities proper of other public administrations. It does so because the criterion of proximity and subsidiarity, assuming other population´s demands, such as those relating to education, culture, women promotion and equality, housing, health and environmental protection.
Municipal funding comes from tax revenue management and other resources, such as property income, grants and agreements with other administrations and agencies. This allows scaling up the response to the needs and expectations of the recipients of services, beyond those required by law, without increasing tax levels.
More than 24% of total current income comes from other resources (Ref. criterion part 9a. External funding allows expand services, Fig. 9a.3).
Examples of projects that we can associate with this financing: URBAN Project completed in 2015 and carried out in more than 95% of the 15 million euros allocated (FEDER funds have financed 50%). Future Project: Around Centre presentation to call for the FEDER in January 2016, with a budget of euro 30MM and execution time until 2022, within the DUSI strategy (50% FEDER funding).
Responsible: Area Económica.

Objective: Reduce unemployment in the City
Mechanisms: Cost reduction. Not increase the tax burden. Austerity and accountability. Analysis of economic scenarios. Specific actions on employment.
Products: Develop active employment and employment policies (PDA 28); Improve job opportunities incorporating new advantages to increase...

Objective: Reduce unemployment in the City
Mechanisms: Cost reduction. Not increase the tax burden. Austerity and accountability. Analysis of economic scenarios. Specific actions on employment.
Products: Develop active employment and employment policies (PDA 28); Improve job opportunities incorporating new advantages to increase offers (PDA 29); Employment Club (PDA 30); Agreements with companies to settle in Alcobendas (PDA 31); Boosting employment programs for people with disabilities (PDA 32); Encourage and facilitate self-employment and entrepreneurship (PDA 33); “Hotbed” of entrepreneurial projects (PDA 34); LABORESCO program for students of ESO make work placements (PDA 35); Employment guidance in schools (PDA 36); Permanent channels of communication between local government and business sector (PDA 38); Agreements between the university, the business sectors and the City Council (PDA 39); Encourage purchasing in Alcobendas traditional trades (PDA 40); Comprehensive plan for trade promotion (PDA 41); Contributing for the commercial areas of Alcobendas to remain attractive spaces (PDA 42); Aid for the improvement and modernization of commercial businesses, freelancers and entrepreneurs (PDA 43); Relations with business, trade associations and other bodies of the city (PDA 44); “Innova Program” to encourage entrepreneurial and innovative culture (PDA 45); Entrepreneur “Hotbed” (PDA 46); Business Centre modernization (PDA 48); Business Meetings and training for traders and businessmen (PDA 49); Modernization and promotion of the Business District (PDA 50); Internationalization of the brand Alcobendas (PDA 51); Benchmarking (Bank of knowledge); 360º Entrepreneurship (Bank of knowledge); Socio-labour Integration of Persons with Disabilities (Bank of knowledge).
Responsible: Desarrollo Económico y Empleo, Mantenimiento de edificios e instalaciones, Distrito empresarial.