VAMED-KMB

VAMED-KMB has been four times Prize Winner at the EFQM Excellence Award: 2010 in Succeeding through People, 2012 in Creativity & Innovation, 2013 in Succeeding through the Talent of People and 2015 in Adding Value for Customers. The feedback report 2015 states that at VAMED-KMB there is a top level commitment and understanding of Business...

VAMED-KMB has been four times Prize Winner at the EFQM Excellence Award: 2010 in Succeeding through People, 2012 in Creativity & Innovation, 2013 in Succeeding through the Talent of People and 2015 in Adding Value for Customers. The feedback report 2015 states that at VAMED-KMB there is a top level commitment and understanding of Business Excellence and projects and targets are driving performance, strategy and results. Creativity, innovation and efficiency are seen as a must and technology, partner and process management are special contributors to excellence. Furthermore VAMED-KMB people are very proud of working for a company with caring at the heart of its business: caring for each other, caring for patients and caring for the resources entrusted to them. All assessors witnessed an improvement culture that is embedded across the organisation. And the 2013 feedback report states that the assessment team has experienced a highly motivated and authentic leadership, with a true passion and purpose. A clear vision and direction has been set that all levels of leadership communicate to their teams and people. People are praised and recognised and a genuine and extensive care for people has been shown. All are aligned, involved, and an extensive concern is taken for work-life balance and general well-being. These EFQM achievements signal the high excellence commitment of VAMED-KMB, are a great motivation and support the endeavour of being a long-time valuable and reliable partner.

VAMED-KMB has developed over many years a very close relationship with its customers with open teamwork at all levels. Constructive communications with the customers at the operational level ensures a smooth process even across the organisational boundary. VAMED-KMB manages the technology that is needed to run the customer’s facilities in an...

VAMED-KMB has developed over many years a very close relationship with its customers with open teamwork at all levels. Constructive communications with the customers at the operational level ensures a smooth process even across the organisational boundary. VAMED-KMB manages the technology that is needed to run the customer’s facilities in an integrated and structured way and continuously refines its approaches for the current technology. The future needs of the customers are well understood, and VAMED-KMB is well placed to use its experience supporting their customers to achieve success, e.g. VAMED-KMB contributed to the planning of the construction projects at the Vienna General Hospital. Teamwork is actively lived in inter-disciplinary groups. Teamwork skills are enhanced by different approaches, e.g. a high-level project management training was implemented together with the customer and the VAMED group. VAMED-KMB has established clear roles and clear ownership of its processes. Furthermore the organisation has a well-established mechanism for recognising changes in the external environment, such as the technology scouting process (to identify new potentially useful technologies and plan if and when they might become useful and cost effective to implement) and a joint innovation management with its main customer. VAMED-KMB uses data to drive performance, and has a systematic way of working with deviations using “improvement circuits”. Indicators are developed for key processes as well as for operational performance, allowing easy monitoring of most areas of the business.

VAMED-KMB contributes significantly to sustainable healthcare in Vienna by realizing the construction projects at the Vienna General Hospital – the biggest hospital in Austria and one of the biggest in Europe. The Viennese population relies heavily on the services of the Vienna General Hospital. Modernising this hospital in time and within cost...

VAMED-KMB contributes significantly to sustainable healthcare in Vienna by realizing the construction projects at the Vienna General Hospital – the biggest hospital in Austria and one of the biggest in Europe. The Viennese population relies heavily on the services of the Vienna General Hospital. Modernising this hospital in time and within cost limits and meanwhile creating the least possible impairments for the ongoing hospital operations is of major importance for the Viennese healthcare system. VAMED-KMB furthermore implements innovative solutions aiming at reducing its customer’s impact on the environment. This way, reductions were achieved that exceed the customer’s expectations as well as the legal obligations. The organisation actively advances the economic and environmental standards within its sector by leading international working groups related to energy and hazardous waste reduction. Its competencies in energy management are shared and spread within the whole VAMED group. Furthermore through club lifetime VAMED-KMB has a health promotion program that aims at supporting both the physical and psychological health of its employees and additionally their family and friends. Club lifetime provides its services also to other organisations and expands its activities continuously.

On its excellence path VAMED-KMB continuously improved its results. This encompasses e.g. the financial results, annual efficiency increases for the customer and at the same time customer and employee satisfaction increases. Additionally VAMED-KMB takes responsibility for the environment (CO2-reductions three times the Kyoto target at the Vienna...

On its excellence path VAMED-KMB continuously improved its results. This encompasses e.g. the financial results, annual efficiency increases for the customer and at the same time customer and employee satisfaction increases. Additionally VAMED-KMB takes responsibility for the environment (CO2-reductions three times the Kyoto target at the Vienna General Hospital), for its people (awarded with the NESTORGOLD seal for generation management and the CSR seal of the Austrian Network for Health Promotion), and for ethical behavior (ISO 19600 Compliance Management System-certified as one of the first organisations in Austria). VAMED-KMB focuses on its stakeholder's needs both for immediate hospital operations, as well as the medium and long term future in helping to forecast and optimise reinvestment decisions, always with a life cycle approach in mind. The organisation's main customer, the Vienna General Hospital, initiated a major construction programme encompassing 1.4 billion Euros. The upcoming challenges regarding these projects are met by VAMED-KMB through various measures. E.g. a project manager training has been developed in cooperation with a university specifically for VAMED-KMB's and its stakeholder's needs. All first reporting level project managers participated and successfully completed this training. Additionally a project excellence model has been introduced to further support the realisation of the new construction projects. For the technical operations management services high quality levels are agreed on and met continuously including annual efficiency increases. Also in cooperation with its main customer VAMED-KMB introduced the biggest innovation management project in the Austrian health care sector in order to promote and benefit from the creative intelligence of the combined human resources amounting to 10,000 people. To support the targets of both partners, a common innovation strategy was developed and a joint idea management tool is used to foster creativity and integration.