Sanitas Hospitales

The Sanitas Hospitales centres have designed and set up their Humanisation Plan that covers all kinds of actions focussing on respect for our patients, minimising the inconvenience they may feel due to hospitalisation, nearness to our most vulnerable patients, such as children, and access to the centres.

Different actions are...

The Sanitas Hospitales centres have designed and set up their Humanisation Plan that covers all kinds of actions focussing on respect for our patients, minimising the inconvenience they may feel due to hospitalisation, nearness to our most vulnerable patients, such as children, and access to the centres.

Different actions are emphasised within the framework of this plan, such as the convention with the Fundación Theodora to mitigate the emotional impact hospitalisation may have on children, the experience of the Onco-orchard at the Oncological Advice and Care Unit at the Sanitas University Hospital of Zarzuela, or the range experience Where heros live.
Moreover, the centres that have adhered to the Dream Project to respect hospitalised patient sleep and rest, and have set up the Video-consultation Programme on release, that allow post-childbirth or surgery patients to ask questions without having to come back to the hospital. Lastly, the two hospitals are testing different Music-therapy formulas to bring live music into the hospital and improve the experience of patients who resort to professionals to solve a health issue.

Sanitas Hospitales holds accreditation for its centres by the International Joint Commission and participates actively in the Top 20 Hospitals Programme benchmark by Iasist, sharing its results to allow indicator comparison and improvement throughout the whole sector. According to this national benchmark, the Sanitas hospitals show considerably...

Sanitas Hospitales holds accreditation for its centres by the International Joint Commission and participates actively in the Top 20 Hospitals Programme benchmark by Iasist, sharing its results to allow indicator comparison and improvement throughout the whole sector. According to this national benchmark, the Sanitas hospitals show considerably better results than those of the best centres in Spain, in indicators such as complication figures adjusted by risk, mortality, readmission or out-patient surgery. This leads to a safer medical practice, more concentrated on patient needs and greater clinical efficiency.

Moreover, the hospitals include the most innovative technology to treat patients, such as the robotic system Da Vinci 2, the PET-TC hybrid system, or digital 3D mammography and tomosynthesis biopsy, that allows lesions of up to 1 millimetre to be detected.

In this same line, the centre has adapted its care offer to people’s needs, by setting up the Oncological Care and Advice Unit, the Sports Medicine Unit, the Assisted Reproduction Unit, or the Mammary Reconstruction Unit, including 3D tattooing.

9 out of every 10 people who have been attended at our hospitals actively recommend us to their relatives and friends according to the Net Promoter Score studies hospitals regularly conduct among patients who have sought solutions to their health issues from our professionals.
The aspects that are most appreciated are empathetic...

9 out of every 10 people who have been attended at our hospitals actively recommend us to their relatives and friends according to the Net Promoter Score studies hospitals regularly conduct among patients who have sought solutions to their health issues from our professionals.
The aspects that are most appreciated are empathetic treatment and respect for their needs and desires. This achievement is directly linked to the vocational and personal development policies for all members of Sanitas Hospitales. Indeed this is what the EFQM distinguished in our management model by the EFQM 2015 Excellence Award, within the category of Succeeding Through the Talent of People.
Sanitas Hospitales also has the Smile Programme, aimed at employee health, promoting actions and activities to help them to adopt healthy lifestyles and achieve longer, healthier and happier lives.
This programme has strategic status, as investing in employee wellbeing improves performance, productivity, good environment in the workplace and corporate image. Moreover, it is in line with the latest trends in labour risk prevention and included in the principles of Corporate Social Responsibility, as it contributes to aid diffusion of a healthy lifestyle at companies and in society.

All of us who work at Sanitas Hospitales focus on offering its patients and their families maximum quality care services and for their experience to be optimum. Our quality management model allows us to channel all the corporate efforts and resources into offering the patients and their families the best experience possible. Our pride lies in offering all our patients a unique service.

Hospitales Sanitas has no footprint, at least carbon footprint. It has systematically reduced its volume of carbon emissions over the last 4 years with a total of 349 tonnes less carbon emitted. This has been possible through commitment by all the professionals at the centres, who have been helped by the support teams, that has allowed them to...

Hospitales Sanitas has no footprint, at least carbon footprint. It has systematically reduced its volume of carbon emissions over the last 4 years with a total of 349 tonnes less carbon emitted. This has been possible through commitment by all the professionals at the centres, who have been helped by the support teams, that has allowed them to design and execute an Sustainability Plan accredited by international standard certifications ISO 14064 and 50001. Since 2014, the hospitals have reduced the volume of carbon emitted by 13.4%, a clear sign of the commitment the centres have to sustainability and respect for the environment.
The centres included a quality management model in their policies, that was activated in 2009. All the centres have quality certifications applicable to the health sector (ISO 9001 for quality management, ISO 14001 for environmental management, ISO 14064 for carbon footprint, ISO 50001 for energy management and UNE 170001 for universal accessibility), as well as the QH*** quality seal by the Institute for Health Development and Integration. Lastly, our centres are part of the board of honour of private centres with the best reputation in Spain, according to the MERCO Healthcare Index.