

Diputació de Tarragona - Área de Coneixement i Qualitat
At the beginning of each mandate, we define a strategic plan by following a process that has been established since 2004. The strategic principles established are deployed as follows: Vision -> Strategic/Annual Aims and Projects; Mission ->Processes and Procedures; Values -> Individual Talents. The Vision part is implemented in 10...
The Regional Government of Tarragona promotes the implantation of the new ACTIO digital platform, which is a system of automated administrative services for local bodies that promotes a more efficient relationship between both administrative bodies and between administrative bodies and the public.
The implementation of this platform...
Public administrative procedures are based on a series of documents that are ordered into files. We possess a system that manages the documents and files created during the organisation’s activities. This system considers the entire life cycle of the documents, from their creation to their storage. The Document Management System includes...
During 2008 we began an innovative Business Intelligence (BI) process that allows the management of information that has been created and which takes decisions based on reliable and structured information. The BI system is implemented on three levels:
1. Data Warehouse: once data from different sources has been gathered, it is then...
The management of organisational information sources (monitoring, reports, experiences, etc.) leads to opportunities for improvement that people are able to identify. Once these opportunities have been identified, it will be determined whether: a) it is known how they can be implemented, or b) it is necessary to undertake a process involving the...
• To act as a reference in the excellent management of Information Technology, within the region of Catalonia.
• To create and offer a technological platform that allows the rapid and integrated automation of a large part of the services offered by local administration bodies.
a) The management of Information Technology in order to:
• Aid the Regional Government of Tarragona implement its strategy.
• Help improve efficiency in those processes handled by local administrative bodies.
b) Managing excellence by implementing organisational foci and techniques in order to put a corporate management system of excellence into practice.
- Interpersonal relationships: generating the appropriate emotional climate for establishing a good relationship with all interest groups.
- Teamwork: creating cooperative behaviour among the members of the organisation in order to facilitate the achievement of objectives.
- Continuous improvement: promoting an attitude of personal and group improvement and innovation to improve the organisation.
- Attaining results: promoting the achievement of balanced results and being motivated to achieve them.
- Transparency: guaranteeing openness in the management and use of those resources that the company places at our disposal.
The Regional Government of Tarragona is a public administrative body that belongs to the supra-municipal government, and which provides services to the municipalities in the regions of the Camp de Tarragona and the Terres de l'Ebre in order to improve the quality of life of their inhabitants. This body offers the following services to each of...
The Coneixement i Qualitat Service Catalogue includes all those IT applications that support the provision of corporate services, whether these are external or internal, in addition to those services related to technological infrastructures. It also includes support services for the Corporate Management System, which is closely linked to the...
Coneixement i Qualitat comprises 45 staff members. These employees are specialists in their respective fields, with a willingness to work in the public service sector and a comprehensive aim that focuses on excellence in the field of technology.

Sector | Public |
Size of the organisation | < 250 employees |
Operating | Locally |
Location | Tarragona, Spain |
features governmental organisations and local authorities