Instituto de Informática, I.P.

Operations Control Center has as its primary objective to monitor and control all incidents recorded in the IT infrastructure in support of the Social Security Information System and the other information systems of the Ministry of Labor Solidarity and Social Security, as well as to ensure the necessary articulation between the various teams to...

Operations Control Center has as its primary objective to monitor and control all incidents recorded in the IT infrastructure in support of the Social Security Information System and the other information systems of the Ministry of Labor Solidarity and Social Security, as well as to ensure the necessary articulation between the various teams to intervene faster and more efficiently in the resolution of incidents.
The aim is to achieve the improvement of the levels of availability, efficiency and security of the information system, of the technical infrastructure and the services available, ensuring end-to-end service monitoring. At the end of 2016 there were 1,128 active servers, to be monitored by the Operations Control Center team.

Interoperability Services Platform is a service platform that provides a set of services to companies, allowing the direct link between business management software and the Social Security Information System, reducing the costs of context and simplifying the processes associated with compliance with the legal obligations of companies towards the...

Interoperability Services Platform is a service platform that provides a set of services to companies, allowing the direct link between business management software and the Social Security Information System, reducing the costs of context and simplifying the processes associated with compliance with the legal obligations of companies towards the system. This new service translates a change of vision for the Social Security Information System, starting to develop its services and products with the main objective of responding to the needs and problems of people and companies.

As part of the digital transformation process underway at the Ministry of Labor, Solidarity and Social Security, it was implemented a functionality on the Social Security Direct Portal that allows companies to register, correct, consult their employees' remunerations, ensuring timely compliance of this legal obligation of companies with the...

As part of the digital transformation process underway at the Ministry of Labor, Solidarity and Social Security, it was implemented a functionality on the Social Security Direct Portal that allows companies to register, correct, consult their employees' remunerations, ensuring timely compliance of this legal obligation of companies with the social security information system, and reducing the number of errors in the information processing and the number of processes to be handled manually.

The Integrity and Transparency Plan (PIT), which establishes a set of principles and rules of ethical and deontological nature, underlying the principles of public service ethics was developed in 2016.
The Integrity and Transparency Plan integrates:
• Prevention Plan for Corruption Risks and Related Offenses
• Code of Ethics...

The Integrity and Transparency Plan (PIT), which establishes a set of principles and rules of ethical and deontological nature, underlying the principles of public service ethics was developed in 2016.
The Integrity and Transparency Plan integrates:
• Prevention Plan for Corruption Risks and Related Offenses
• Code of Ethics and Conduct of the Institute
• Use of Information Regulation
• Regulation on the Use of Information and Communication Technologies
The Plan was recognized by the Council for the Prevention of Corruption as a Good Practice in Public Administration.

The Reception and Integration Program is a formal program to welcome new employees, composed of a set of activities, to be carried out by the employees during the first three months of work at the Institute, with the following objectives:
• Accelerate and promote knowledge and integration of new employees in the organization's culture;

The Reception and Integration Program is a formal program to welcome new employees, composed of a set of activities, to be carried out by the employees during the first three months of work at the Institute, with the following objectives:
• Accelerate and promote knowledge and integration of new employees in the organization's culture;
• Value the new employees, creating a welcoming and close proximity to them;
• Greater speed in their engagement with the organization and closer professional and personal ties with colleagues.
During these three months the new collaborator is accompanied by a tutor, senior member of the Institute, who will help him to integrate into the organization.
This program was recognized and awarded as a Good Practice in Public Administration.