Mina Pública D'Aigües De Terrassa

Commitment: In mid / late 2007, in the working group for the improvement of customer satisfaction, it was proposed to establish a Decalogue of commitments to the client, both in terms of increasing external trust in our Company as well as for the establishment of systems of measurement of certain parameters of our management and, at the same...

Commitment: In mid / late 2007, in the working group for the improvement of customer satisfaction, it was proposed to establish a Decalogue of commitments to the client, both in terms of increasing external trust in our Company as well as for the establishment of systems of measurement of certain parameters of our management and, at the same time, some economic penalty for noncompliance. That penalty was established from the beginning to be destined to actions or social benefits of our citizen environment. We proceeded to analyse and compare similar practices between companies in our sector or related sectors (benchmarking) and elaborated, through systems of debate (brainstorming, etc.) a first line of action or themes that could be submitted to improvement commitments that were public and disclosed. At the beginning of 2008, the first commitments were already made, as well as the purpose of the penalties that were to be assigned to the Mina Foundation, for social purposes, and the first 8 commitments were written, which were evaluated, updated and Perfected up to the current version. This letter of commitments was publicly presented to the press, and its content, calculation method and its penalties, are currently available to the public, taking into account the main commitment made to make public its results on a quarterly basis. The fate given to the amount donated to the Foundation in terms of penalties.