Hospital Universitario Infanta Elena

Gold Leading Organisation for Excellence in the Healthcare sector
PERCEIVED QUALITY AND PATIENT SATISFACTION

Our patients’ perception of care quality is a constant concern in our facility, and as a result we work to measure this using both qualitative and quantitative means. We have developed a number of tools to have continuous access to these data. Some examples of these include the Perceived Quality Committee, patient focus groups, annual SERMAS...

Read more
COMMITMENT TO TRACK AND LOWER WAIT TIMES

Wait times are one of the primary causes of patient dissatisfaction in health centers. As we are clearly focused on patients and their satisfaction with our services, we believe that wait times in all aspects of care should be handled with agility and appropriateness, setting highly ambitious targets in this realm. Patients’ access to our...

Read more
CONTINUITY OF CARE

Improve care and follow-up of patients after they leave the hospital.
1. With primary care, through different projects undertaken to improve communication and patient care: e-consultations; portal for primary care physicians; specific roles defined for these purposes, such as the consultant physician and liaison nurse; participation in...

Read more
REMOTE SERVICES

Approach and Deployment: Creation of new care models based on new technologies. These new models allow for patients to assume greater autonomy in the decision-making included in their care process. “Better informed, better educated, and more active patients”; improvement in perceived quality among our patients due to a reduction in unnecessary...

Read more
PLAN FOR ELDERLY RESIDENCES, PORTAL FOR RESIDENCES FOR THE ELDERLY

Approach and Deployment: We aim to define the care model by integrating patients living in elderly residences into the hospital’s processes. This is one of the strategies set up to manage chronic patients; under this model, patients with complex chronic illnesses who are fragile, present multiple pathologies, and receive a number of different...

Read more
What defines us.
Vision
Lead the transformation of the health system to ensure its sustainability, promoting innovation and incorporating new technologies as they become available.
Earn recognition both domestically and internationally for our work in care, teaching, and research.
Mission
Contribute to the effort to improve citizens' health and quality of life, offering excellent healthcare services, providing patient-centered care delivered by highly qualified staff within a privately managed hospital that has a clear calling for teaching and research.

Maximise collaboration and symbiosis with our primary partners and stakehorders (e.g. public authorities, primary care and elderly-care services, universities, and the Quironsalud group), while bringing mutual and sustainable benefit to all of society.
Values
Putting people first and foremost. Caring for people's health and well-being is the reason we do what we do. We put great effort into ensuring the safety and peace of mind of each patient, family member, and caregiver. Each person is unique, and so is the care we give them.

Human team. Building a team means coordinating and integrating our individual efforts to reach a common goal. Building a team means bringing together know-how and experience. Building a team means pursuing shared goals and believing there is strength in numbers.

Commitment. We recognize the value of every kind of vocation. We encourage commitment and dedication in day-to-day work. Our dedication is reflected in the quality of our services.

Passion. We strive to make our approachability and empathy widely known. We treat people with warmth and care. We look to foster respect and communication.

Employees. We offer top-notch health care. Our staff are highly qualified and have outstanding expertise. We strive to be effective and efficient.

Innovation. Innovating means exploring new paths and improving on existing ways of doing things. It means keeping an open mind and a creative attitude. It means evolving, searching for different results. It is leadership.

Our core business

Contribute to the effort to improve citizens' health and quality of life, offering excellent healthcare services, providing patient-centered care delivered by highly qualified staff within a privately managed hospital that has a clear calling for teaching and research.

Maximise collaboration and symbiosis with our primary...

Read more
Our products and services

The following portfolio of services are offered in the hospital:
• Medical Services: Allergy medicine, digestive medicine, cardiology, endocrinology and nutrition, geriatrics, hematology and hemotherapy, physical therapy and rehabilitation, internal medicine, nephrology, pulmonology, neurosurgery, clinical neurophysiology, neurology,...

Read more
Company Data
SectorHealthcare
Size of the organisationBetween 250 & 1000 employees
OperatingLocally
LocationValdemoro, Spain
More about the Healthcare sector

features both private and public healthcare organisations

Find out more about the EFQM Global Excellence Index and how you can become part of it.