OFICINA DE COOPERACIÓN UNIVERSITARIA

Every year we make a user forum for each of our products, this allows us to approach with our customers and better understand their expectations. In the forums, we expose the product evolution and trends, we create a space of dialogue between universities and what is more important for us, and we have the chance to know more closely what our...

Every year we make a user forum for each of our products, this allows us to approach with our customers and better understand their expectations. In the forums, we expose the product evolution and trends, we create a space of dialogue between universities and what is more important for us, and we have the chance to know more closely what our customers’ concerns and needs are. To have a better analysis of our customers we decided to create the annual customer panel.
The first time we did this meeting was in June 2016. We invited to our office 30 people with different roles, from 30 customers universities of Spain and 8 people from 8 customers universities of Colombia. The objective of the meeting was to know the strengths and weaknesses of our products, services, technology and company from our customers’ point of view. The methodology of the panel is very dynamic, to assure the participation.
The results were analysed by all our employees to find a set of improvement lines that have been considered to stablish the next year’s strategy.
We got a lot of congratulations from our customers, and it was a good exercise for us for continuous improvement, so we have planned to realize annually new editions of this new way of dialogue with our customers.

Para OCU es muy importante la calidad de sus productos y servicios, y la búsqueda constante de la excelencia. Para ello OCU se apoya en un exigente sistema de calidad contrastado con los mejores estándares (ISO, CMMI), y en su búsqueda de la excelencia, OCU sigue el modelo EFQM como marco de referencia europeo y mundial de excelencia, estando...

Para OCU es muy importante la calidad de sus productos y servicios, y la búsqueda constante de la excelencia. Para ello OCU se apoya en un exigente sistema de calidad contrastado con los mejores estándares (ISO, CMMI), y en su búsqueda de la excelencia, OCU sigue el modelo EFQM como marco de referencia europeo y mundial de excelencia, estando acreditada en el nivel EFQM 500+.
For OCU is very important the quality of its products and services, and the constant pursuit of excellence. To this end, OCU relies on a demanding quality system that is in line with the best standards (ISO, CMMI), and in its quest for excellence, OCU follows the EFQM model as a European and World benchmark for excellence, having get the EFQM 500+ accreditation.
Level 3 accreditation of the CMMI for Dev. V1.3




In November 2009 OCU conducted a first evaluation process, offering OCU formal accreditation as per Level 2 of the CMMI for Dev v1.2 model. In November 2012 a second accreditation process was carried out applying the SCAMPI v1.3. The process resulted in formal accreditation according to Level 3 of the CMMI for Dev. V1.3 model.
In November 2015, Level 3 accreditation of the CMMI for Dev. V1.3 model was renewed for Spain and Colombia. The accreditation renewal has been validated and published by the CMMI Institute.
European Recognised for Excellence, 5 Star, EFQM 500+
On 21 September 2015, OCU was awarded the European Seal of Excellence EFQM 500+. The evaluation process has highlighted OCU's good practices in business management, highlighting the deployment of its strategy, transparency, customer satisfaction, and the achievement of excellent results in a sustained manner over time. All this without forgetting its social responsibility, which develops through the OCU International Foundation. Its good management has allowed OCU to achieve the highest recognition of excellence in its first evaluation, an achievement that very few companies have achieved.

One of the most important keys factors of the company are its employees. OCU looks for their sense of belonging and their happiness. OCU achieves its goals thanks to these highly qualified, motivated and committed people, led by a competent, experienced and ethical leaders team, sincerely interested in the well-being of their employees.
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One of the most important keys factors of the company are its employees. OCU looks for their sense of belonging and their happiness. OCU achieves its goals thanks to these highly qualified, motivated and committed people, led by a competent, experienced and ethical leaders team, sincerely interested in the well-being of their employees.
In this line and to improve the well-being of OCU employees, OCU launched in 2015 an initiative known as the 11 reasons to work in OCU. This great project wanted to find the reasons why our employees like to work in OCU. It was a collaborative process in which all employees participated. The results were very satisfactory and the 11 reasons identified for working in OCU were:
Effectiveness, happiness, cooperation, solidity, innovation, excellence, leadership, commitment, evolution, conciliation, trust.
Proud of the involvement and motivation shown by our employess, OCU decided to participate in the BestWorkPlaces 2016 Spain, of the organization GREATPLACETOWORK, award that recognizes the best companies to work in. In this award the final result depends mainly on the employees and the trust they place in the company and vice versa. OCU obtained the award, being recognized as one of the best 50 companies in Spain to work in. In addition we obtained a specific recognition by our Inspirational Leadership.

One of our great achievements has been the expansion of our solutions and services in many universities in a large number of Spanish-speaking countries. These achievements can be summarized in the following figures:
• Number of Higher Education Institutions we serve: 100
• Countries where we have presence: 9
• Number of...

One of our great achievements has been the expansion of our solutions and services in many universities in a large number of Spanish-speaking countries. These achievements can be summarized in the following figures:
• Number of Higher Education Institutions we serve: 100
• Countries where we have presence: 9
• Number of employees: 270
• Number of projects to implement large IT systems: More than 300
• Number of years we have been carrying out our activity: More than 23
• The academic management system UNIVERSITAS XXI - ACADÉMICO manages daily more than 925.000 students of higher education.
• The economic management system UNIVERSITAS XXI - ECONÓMICO manages annually 4.200 million euros from institutions of higher education.
• The human resources management system UNIVERSITAS XXI – RECURSOS HUMANOS manages more than 88.000 teachers and employees of Higher Education institutions.
• The research management system UNIVERSITAS XXI - INVESTIGACIÓN helps more than 85.000 researchers

OCU firmly believe that education is the basis for a better world. This motto has always inspired many OCU social responsibility activities, which led to the creation in 2013 of the International OCU Foundation (FIOCU) in order to carry out activities to promote and support education and culture.
For this reason and due to the accelerated...

OCU firmly believe that education is the basis for a better world. This motto has always inspired many OCU social responsibility activities, which led to the creation in 2013 of the International OCU Foundation (FIOCU) in order to carry out activities to promote and support education and culture.
For this reason and due to the accelerated growth of technology, our interest is not only focused on supporting access to education for disadvantaged people, but also on promoting strategies for research and analysis on new technologies and learning processes, so that it is possible to address some gaps: training, technological, geographical, etc., and try to overcome differences in opportunities and quality of access to knowledge.
Conscious that our purposes can only be achieved through the union of wills, we guide the projects and programs to work together with our beneficiaries and stakeholders: partners, employees, clients and suppliers.
Some of the activities promoted by FIOCU with the support of OCU in 2016 have been the Pills of Knowledge, which are a set of videos that deal with topics of importance to the university sector, and which accumulate a total of 13.235 views. Also, the Meeting of Rectors of Cartagena de Indias that we organize annually with the objective of creating an atmosphere of university collaboration. Among other initiatives, we highlight the Best Management Practices Award in Colombian Universities, an award consisting of the exhibition of real projects carried out within universities that can help and inspire the improvement of other universities.