Hospital Universitario de Getafe

Gold Leading Organisation for Excellence in the Healthcare sector
Commitment to Excellence

We implemented ISO 9001 Quality Management System in 20 hospital areas, from central services to transversal areas like surgical area or hospitalised patients nursing care areas. About 1800 employees are enrolled in one of these systems
We have a certification for all the hospital in the ISO 14001 environmental management system since...

Read more
The patient's opinion

We have implemented a variety of techniques to measure patient satisfaction. They include in depth interviews, general and particular satisfaction surveys, focus groups with individual patients or representatives of patient associations. All the suggestions are analysed (most of them with the aid of patients).

 
University centre

Our pregraduate education offer includes the degrees of medicine, nursery and sanitary thecnicians. The prostgraduate education offer is in medicine and nursery. We are associated with Universidad Europea of Madrid, Universidad Complutense of Madrid, and Universidad Autónoma of Madrid.

 
Research centre

We focus mainly on translational research establishing multidisciplinary groups. Among them, we are reference site and responsible for a research project focused on fragility in the elderly. This project is endowed with 19 million euros.

 
Processes are the corner stone to efficiency and patient satisfaction

We put special emphasis on knowing our processes, reviewing and updating them permanently to maintain the efficiency. Likewise, we adapt the provision of the service to provide the best patient experience.

 
Transparency with society

We are a responsible organization with the environment that periodically publishes a GRI Report on its website. We also carry out activities outside the hospital, improving our relationships with society and other stakeholders.

 
format_quote
Our journey towards excellence begins in 1999 with our first strategic plan. From 2000 to 2004 educational actions were carried out in quality management. Twenty ISO 9001 certificates has been got, mainly in transversal process. From 2009 to the present we work in continuous improvement within the framework of EFQM (Recognised for Excellence 5 star since 2011, renovated in 2013, 2015, and 2017).
What defines us.
Vision
We want to be recognized as an organization that works efficiently in the health care of our clients, improving day by day by incorporating their opinion, the appropriate technology, the promotion of research, the training of professionals, the improvement of process management, seeking the excellence.
Mission
The attention of the patients that come to us with scientific-technical sufficiency seeking the efficiency of the actions and the satisfaction of the patient. We rely on a team of competent professionals. We are committed to being a socially responsible organization through research, teaching and respect for the environment.
Values
The vocation of patient service of our professionals.
Promotion of professional development.
Equity and universality of healthcare.
Commitment to the continuous improvement of our processes and the pursuit of excellence.
Commitment to efficiency.
Concern about the social and environmental issues of our environment.
Promotion of good practices in professional, commercial and labor relations
Our core business

Healthcare to acute patients in almost all medical specialties, diagnostic tests, rehabilitation, Burned Patients Unity, and others like neurosurgery or plastic surgery with a focus on continuous improvement of processes and patient satisfaction.

Our products and services

The Hospital Universitario of Getafe has 410 beds for patients, in single and double rooms, 17 surgical theaters, 48 dialysis stations, two delivery rooms and another for unassisted deliveries. The technology is continuously improved for better healthcare assistance.

Our people

The Hospital Universitario of Getafe has 2100 employees: about 400 physicians, 600 nurses, 400 clinical assistants, and about 600 workers in complementary activities.

Company Data
SectorHealthcare
Size of the organisation> 1000 employees
OperatingNationally
LocationMadrid, Spain
Contact EFQM Visit company website
More about the Healthcare sector

features both private and public healthcare organisations

Find out more about the EFQM Global Excellence Index and how you can become part of it.
Find out more