The Lake Hotel

Silver Leading Organisation for Excellence in the Hospitality sector
People

We achieve excellence through our people
Goals have been set for people plans in the organisational 20 points for 2020 strategy which is updated yearly these include retaining all key staff, becoming an employer of choice and improving senior management communication.
Some of our role model practices include
- Yearly Pay...

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Customer

To continue to put our guest first
We offer value to our guests and acknowledge and welcome their differences and needs as ways to improve on our products and services.
Some of our role model practices include
- Guest Feedback Survey
- Guest Folio system (Including pre and post stay e-mails)
- Comment Cards...

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Leadership

Our Management Core Values include integrity, Respect, Diversity, Confidence, Positive Attitude, Creativity, Morale and Banter, Ability to Delegate.
We all take responsibility for ensuring that the culture of excellence lives in all areas of the business based on a philosophy of good is not good enough.
Some of our role model...

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Creativity innovation agility Capability

As a standalone, family run hotel we continue to strive for excellence through innovation, new ideas and investment. We continue to develop our products and services to match new and emerging needs of our customers.
Some of our role model practices include
- Measurement and implementation of changes in line with our stakeholder...

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Sustanibility

To encourage a culture of excellence with all stakeholders to encourage a positive legacy for the next generation
Our vision, mission and core values are communicated to all and form the basis of how we operate and make decisions here at the hotel.
Some of our role model practices include
- We identify key strategic...

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Results

Our results have consistently exceeded targets, our success exceeds benchmarks, our people are retained.
We regularly monitor progress against our plans and targets. We ensure that relevant stretch targets are set and measured to challenge our management team.
Some of our role model practices include
- Communication of key...

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The Lake Hotel is committed to continue on our journey towards excellence in all that we do. Through involving and engaging our management and staff we hope to have a sustainable and profitable business to pass on to the next generation.
What defines us.
Vision
To continue to put the customer first
Mission
To encourage a culture of excellence with all of our stakeholders to ensure a positive legacy for the next generation
Values
Our Core Values: Integrity, Diversity, Confidence, Commitment, Positive Attitude, Creativity, Morale and Banter, Ability to Delegate
Our core business

The hotel is predominantly a leisure hotel. The hotel is a standalone, family run hotel and is a home away from home in Killarney for our guests to return to time and time again. We pride ourselves in offering the personal touch and making sure that our guests make memories to treasure during their visits to us.

Our products and services

We are a 131 bedroomed hotel with two restaurants our 2 AA Rosette Fine Dining Castlelough Restaurant and our more casual Lake Side Bistro. We also have our Devils Punchbowl Bar where guests can enjoy their favourite tipple while enjoying our lakeside location. The hotel also has our Lakeside Beauty Treatment rooms where guests can enjoy a...

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Our people

The hotel employs up to 130 employees in peak season that is from May to September and has a core staff of about 80 employees. As part of our EFQM journey the hotel decided to put people as our number one fundamental concept of excellence which reflects the importance of our team in the business. We achieve excellence through our people and we...

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Company Data
SectorHospitality
Size of the organisation< 250 employees
OperatingLocally
LocationKillarney, Ireland
More about the Hospitality sector

features hotels, leisure and tourism organisations

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