Trenitalia c2c Limited

Silver Leading Organisation for Excellence in the Transportation / Logistics sector
Britain’s most punctual train operator

c2c consistently outperforms the punctuality of other UK Train Operating Companies in the On-Time performance metric. This will be the main, industry recognised measure of reliability and punctuality from April 2019 and reports the percentage of train services arriving to each timetabled station on a journey to the minute of the scheduled...

Read more
London’s most satisfied commuters

A 90% satisfaction amongst passengers made c2c London’s best commuter service in Autumn 2017 according to the National Rail Passenger Survey by the independent watchdog Transport Focus. The survey which collects responses from over 25,000 rail passengers across Great Britain also revealed that customers travelling with c2c are the most satisfied...

Read more
Industry leaders in ticketing innovation

c2c were recognised at the National Rail Awards 2017, for the Automatic Delay Repay scheme which sees passengers automatically compensated for delays of two minutes or longer. As winners of the Innovation of the Year award, c2c are industry leaders in smart ticketing and automatic compensation and were the first Train Operating Company to...

Read more
Key partners in the local community

c2c ran a number of community projects during 2018, the most notable being to commemorate the centenary of the end of World War 1, where a train was named after the 88 men who had worked on the railway and fell while on active service during the conflict.

In the summer, c2c hosted the Leigh Art Trail, where the works of local...

Read more
Rail Operator of the Year 2018

In 2018, c2c was crowned as the Rail Operator of the Year by the National Transport Awards for the successes achieved since being owned by Trenitalia. The customer-friendly initiatives such as Delay Repay 15 and free onboard WiFi, as well as the investment in new trains and station environments, demonstrates c2c’s commitment to making...

Read more
Our core business

c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Owned by Trenitalia, c2c is one of the UK’s most punctual and popular train operators and nearly 48m journeys are made on our services every year.

Our products and services

c2c strives to deliver a safe and punctual railway that offers high-quality customer service. Used by commuters and leisure travellers alike, c2c offer a range of ticketing products to facilitate their journeys, such senior rover tickets for those aged 65 and over, kids for £2 tickets and the flexi-season ticket for part-time commuters.

Company Data
SectorTransportation / Logistics
Size of the organisationBetween 250 & 1000 employees
LocationLondon, United Kingdom
Find out more about the EFQM Global Excellence Index and how you can become part of it.