Elisa Oyj

Elisa is a unique communications service provider. We are a trailblazer in data communications and innovative digital services. Our financial performance has been one of the best in the industry, based on many indicators. For example:
- Elisa has industry-leading cash flow conversion. Approximately 61 per cent of EBITDA turns into free...

Elisa is a unique communications service provider. We are a trailblazer in data communications and innovative digital services. Our financial performance has been one of the best in the industry, based on many indicators. For example:
- Elisa has industry-leading cash flow conversion. Approximately 61 per cent of EBITDA turns into free cash flow.
- Revenue and EBITDA growth exceed the industry average.
- Elisa has best-in-class return on capital employed (ROCE).

Our successful strategic choices can be seen also in total shareholder return.
Elisa’s success and uniqueness is the sum of many factors: engaged employees, satisfied customers, positive impact on society and unique financial performance. Our systematic way to improve efficiency and quality continues to have significant potential.

Elisa's strategy:
- Build value on data
- Accelerate digital service businesses
- Improve performance by engaging people in building excellence

In various phases we have been a pioneer in almost every aspect of telecommunications technology. We are continuously aiming for an even better customer experience and the opportunity to use new data connections.

We have been the first in the world to introduce new technologies and currently are one of the global pioneers in the...

In various phases we have been a pioneer in almost every aspect of telecommunications technology. We are continuously aiming for an even better customer experience and the opportunity to use new data connections.

We have been the first in the world to introduce new technologies and currently are one of the global pioneers in the development of 5G technology. We have also offered unlimited mobile usage since data services were available.

As a result Elisa’s network now carries the most mobile data in Finland and the fourth most mobile data in Europe. Our customers value the connections that our fast, high-quality network allows and our affordable mobile data subscriptions with unlimited data transfer enabled by our proprietary innovations and solutions in network automation.

Our long-term development of customer experience and quality has yielded visible results. For example, utilising artificial intelligence and robotics has resulted in a significant reduction in network disturbances. Elisa’s share of the total network disturbances of all Finnish operators combined is notably small, and clearly smaller than Elisa’s...

Our long-term development of customer experience and quality has yielded visible results. For example, utilising artificial intelligence and robotics has resulted in a significant reduction in network disturbances. Elisa’s share of the total network disturbances of all Finnish operators combined is notably small, and clearly smaller than Elisa’s market share (FICORA statistics).

AI has also improved customer service: some tasks are being handled by a chatbot and we have automated SMS orders with the help of software robotics, for example. The continuous improvement of quality and systematic development based on customer feedback are also reflected in the continuous improvement of customer satisfaction in both the Consumer Customers and Corporate Customers segments.

One cornerstone of our strategy is Improve performance by engaging people in building excellenge. The Elisa Way is based on strong learning culture. Our personnel is highly engaged and motivated. Shared commitment and practices enable fast experimentation. We deploy constantly new practices, tools and resources to stimulate everyday learning....

One cornerstone of our strategy is Improve performance by engaging people in building excellenge. The Elisa Way is based on strong learning culture. Our personnel is highly engaged and motivated. Shared commitment and practices enable fast experimentation. We deploy constantly new practices, tools and resources to stimulate everyday learning.

Continuous learning is supported by coaching leadership and daily management practises. Our entire personnel has the capacity and opportunity to take part in the development of Elisa’s operations and processes.

Our continuous quality improvement measures have increased both personnel and customer satisfaction and efficiency, as well as reduced costs.

We are continuing our productivity improvement development, for example by increasing automation and data analytics in different processes, such as customer interactions, network operations and delivery in collaboration with our extensive partner network.

Elisa has an important role in society, both as a taxpayer and as an employer. Customer orientation guides our daily operations, and we continuously develop the reliability, safety, availability and climate impact of our services.

Responsible corporate citizenship is also one of our strategic indicators, and we publish an annual...

Elisa has an important role in society, both as a taxpayer and as an employer. Customer orientation guides our daily operations, and we continuously develop the reliability, safety, availability and climate impact of our services.

Responsible corporate citizenship is also one of our strategic indicators, and we publish an annual verified responsibility report on the goals and performance of our corporate responsibility actions.

Elisa's reputation and contribution to society:
- Only operator in top 10 in Finland's most reputable companies listing (T-Media, Finland's most reputable companies 2018)
- Perceiced as most sustainable teleoperator in FInland by Sustainable Brand Index 2017 and 2018
- One of the few Finnish companies to set Paris climate agreement targets confirmed by Science Based Targets Initiative
- Active in regional partnerships and projects