Elisa Oyj

Gold Leading Organisation for Excellence in the Telecommunications sector
Unique strategy and strategic choices

Elisa is a unique communications service provider. We are a trailblazer in data communications and innovative digital services. Our financial performance has been one of the best in the industry, based on many indicators. For example:
- Elisa has industry-leading cash flow conversion. Approximately 61 per cent of EBITDA turns into free...

Read more
A pioneer of renewal and forerunner in mobile services

In various phases we have been a pioneer in almost every aspect of telecommunications technology. We are continuously aiming for an even better customer experience and the opportunity to use new data connections.

We have been the first in the world to introduce new technologies and currently are one of the global pioneers in the...

Read more
Good results from continuous improvement of customer experience

Our long-term development of customer experience and quality has yielded visible results. For example, utilising artificial intelligence and robotics has resulted in a significant reduction in network disturbances. Elisa’s share of the total network disturbances of all Finnish operators combined is notably small, and clearly smaller than Elisa’s...

Read more
Culture of learning, cooperation and innovative customer solutions

One cornerstone of our strategy is Improve performance by engaging people in building excellenge. The Elisa Way is based on strong learning culture. Our personnel is highly engaged and motivated. Shared commitment and practices enable fast experimentation. We deploy constantly new practices, tools and resources to stimulate everyday learning....

Read more
Value to society

Elisa has an important role in society, both as a taxpayer and as an employer. Customer orientation guides our daily operations, and we continuously develop the reliability, safety, availability and climate impact of our services.

Responsible corporate citizenship is also one of our strategic indicators, and we publish an annual...

Read more
Elisa's nearly-140-year history is characterised by looking for something new and by challenging the prevailing approaches to benefit our customers. Our culture of learning, cooperation and innovative customer solutions make Elisa unique. Elisa’s way is to systematically improve efficiency and quality with excellent results. Our highly engaged personnel and a strong learning culture drive continuous development increasing both customer satisfaction and a positive impact on society, as well as unique financial performance.
What defines us.
Best in connectivity
International in digital services
Brand of excellence
A sustainable future through digitalisation.
Customer orientation, Responsibility, Renewal, Results orientation and Collaboration.
Our core business

We provide communication, entertainment and IT services, and tools for improving the operations and productivity of organisations. We serve over 2.8 million customers who have over 6.2 million subscriptions in Finland and Estonia as well as internationally.

Our products and services

Our brands include Elisa, Elisa Saunalahti, Elisa Videra, Elisa Santa Monica, Elisa Automate and Elisa Smart Factory. Cooperation with Vodafone and Telenor, among others, enables us to offer globally competitive services. Approximately 85 per cent of our revenue comes from telecommunication services for consumer and corporate customers.

Read more
Our people

Elisa’ success is based on our skilled personnel and satified customers. We employ approximately 5,000 people in Finland and Estonia as well as in 14 countries internationally. Our professionals represent dozens of different fields of expertise and all have the capacity and opportunity to take part in the development of Elisa’s opreations and...

Read more
Company Data
Size of the organisation> 1000 employees
LocationELISA, Finland
Find out more about the EFQM Global Excellence Index and how you can become part of it.