RATP - RER Ligne A : Information Voyageurs en Situation Perturbée Imprévue
Dedication to the general interest: RATP is a public sector service company that is socially responsible and committed to its communities.
Respect: Respect is an essential part of our role in order to manage the diversity of both our employees and our passengers.
Professional approach to customer service: We use our first-class expertise and know-how to maximise the satisfaction of all our customers.
A taste for challenges: We take on the day-to-day and future challenges in the public transport industry with passion and an innovative, competitive spirit.
Openness: Our efficiency is driven by our ability to listen to our customers and our stakeholders.
Line A (RER - Ratp Group) is the busiest line in Europe with 1.4 million dayly trips, 35 stations, 109 km of line and more than 140 000 followers on twitter.
Our services aim to deliver real time passenger information - particularly in case of disruption - onboard the vehicles, at the stations and on social media.